How to Turn Off SimpliSafe Door Chime

It’s 11 p.m. Your kid finally fell asleep after a long bedtime battle. You tiptoe to the kitchen for a glass of water, open the back door to let the cat in, and then it happens.

Ding-dong.

That cheerful little chime echoes through the house. The baby stirs. Your heart sinks.

If that sounds familiar, you’re in the right place. That sound is your SimpliSafe entry sensor chime, and it fires every time a protected door or window opens while your system is disarmed.

The good news? You can shut it off in about a minute.

In this guide, you’ll learn exactly what the chime does, three ways to turn it off, how to silence just one door, and how the chime behaves in different arm modes. You’ll also see the common mistakes that keep it ringing — and how to fix each one.

What the SimpliSafe Door Chime Actually Is

Before you turn something off, it helps to know what it does.

When your system is disarmed and someone opens a protected door or window, the entry sensor sends a signal to your Base Station. The Base Station responds with a chime.

That chime isn’t the alarm. It’s a gentle heads-up.

Think of it as a doorbell for movement. It tells you a door or window just opened, even when the system is in Off mode. Parents use it to know when kids come home. Shop owners use it to know when someone walks in.

By default, this chime is set to Medium. You can toggle it to Off, Low, Medium, or High at any time.

Here’s the part that trips people up. The chime only sounds when your system is disarmed. When your system is armed and a door opens, you hear the entry delay countdown or the alarm instead — not the chime.

In short: the door chime is a friendly alert for opened doors while your system is off, and you control its volume completely.

Three Ways to Disable the SimpliSafe Door Chime

You have three tools to work with: the mobile app, the keypad, and your online account.

All three do the same job. You just pick whichever is closest to you right now.

Let’s walk through each one, step by step.

Method 1: Turn Off the Chime in the SimpliSafe Mobile App

The app is the easiest option for most people. It’s in your pocket, and it gives you the most control.

Here’s how to disable the SimpliSafe door chime from your phone or tablet:

1. Open the SimpliSafe Mobile App.
2. Tap My System in the bottom navigation bar.
3. Select Base Station Settings.
4. Tap Sound & Volume Settings (on some app versions this is labeled Audio Alerts).
5. Find the Entry Sensor Chime slider.
6. Drag the slider all the way to Off.
7. Tap Save in the upper right corner before you leave.

That last step matters more than you’d think. We’ll come back to it in the troubleshooting section.

Method 2: Turn Off the Chime Using the Keypad

No phone nearby? The keypad on your wall handles this too.

Here’s the keypad path:

1. Press Menu on your keypad.
2. Enter your Primary PIN (also called your Master PIN).
3. Choose System Settings.
4. Select Chime Volume.
5. Adjust the setting to Off.

That’s it. The keypad saves the change automatically once you exit the menu.

Warning: You need your Primary PIN for this, not a guest PIN. Guest codes can’t change system settings.

Method 3: Turn Off the Chime in Your Online Account

Prefer a bigger screen? You can silence the chime from any web browser. This is handy if you’re already at your desk.

Follow these steps:

1. Go to webapp.simplisafe.com and log in.
2. Select System from the left-hand navigation bar.
3. Scroll to Additional Settings.
4. Find Entry Sensor Chime.
5. Use the drop-down menu to set it to Off.
6. Click Save Changes at the bottom before you exit.

Again, don’t skip that save button.

Comparing the Three Methods

Not sure which route to take? Here’s how they stack up.

Method	Steps Required	Best For	Limitations
Mobile App	7 taps	Everyday use, per-sensor control	Requires app installed and logged in
Keypad	5 button presses	Quick changes at the wall	System-wide volume only, needs Primary PIN
Online Account	6 clicks	Desktop users, bigger screen	Requires browser login, no per-sensor tuning here

In short: the app gives you the most control, the keypad is fastest at the wall, and the web account is best when you’re already at your computer.

How to Turn Off the Chime for Just One Door

Maybe you don’t want to silence everything. Maybe your front door chime is helpful, but the back door by the nursery has to go.

You can do that.

The volume slider we covered above is system-wide. It controls the chime for every entry sensor at once. But each sensor also has its own behavior settings, and that’s where you get precise control.

Here’s how to adjust a single SimpliSafe entry sensor chime in the app:

1. Open the SimpliSafe Mobile App.
2. Tap My System, then Device Settings.
3. Select the specific entry sensor you want to change — for example, Back Door.
4. Look at the Device Behaviors settings.
5. Adjust how that sensor reacts in Off, Home, and Away modes.
6. Tap Save in the upper right corner.

Take one second to confirm you picked the right sensor. If your sensors have similar names, it’s easy to edit the wrong one and wonder why nothing changed.

In short: use the volume slider for all sensors at once, and use each sensor’s Device Behaviors for one-door control.

How the Chime Behaves in Different Arm Modes

This is the piece most guides skip. It’s also the reason people think the chime is broken when it isn’t.

Your SimpliSafe system has three modes: Off, Home, and Away. The chime behaves differently in each one.

Off Mode

This is when the chime lives. Your system is disarmed, and opening a door triggers the friendly ding.

If you don’t want that sound, this is the mode you’re targeting when you set the volume to Off.

Home and Away Modes

When your system is armed in Home or Away, opening a protected door doesn’t play the chime. Instead, it starts the entry delay countdown or triggers the alarm.

So the chime setting doesn’t touch your security at all.

Turning off the chime will not disable your alarm. Your system still arms, still detects entry, and still sounds the siren when it should. You’re only silencing the courtesy sound that plays while disarmed.

That’s an important distinction. A quiet chime does not mean a quiet alarm.

In short: the chime only plays in Off mode, and silencing it never weakens your alarm response in Home or Away mode.

Common Mistakes and Troubleshooting

You followed the steps, but the door still chimes. Frustrating, right?

Here are the most common reasons the SimpliSafe door chime keeps ringing — and how to fix each one.

Mistake 1: Forgetting to Hit Save

Why it happens: You slide the volume to Off, feel satisfied, and swipe out of the menu. But the app and web account both need you to tap Save or Save Changes first.

The cost: Nothing saved. The chime rings again the next time you open a door, and you assume the setting failed.

The fix: Always tap Save in the upper right corner of the app, or Save Changes at the bottom of the web page, before you leave the screen. Then open a door to confirm.

Mistake 2: Expecting the Chime to Stop in Every Mode

Why it happens: You think the chime plays all the time, so you’re confused when arming the system produces a different sound.

The cost: You chase a problem that doesn’t exist. The countdown beep in Home or Away mode is not the chime.

The fix: Remember the chime only plays in Off mode. The sounds you hear while armed are the entry delay and alarm, and those are controlled by other settings entirely.

Mistake 3: Editing the Wrong Sensor

Why it happens: Your sensors have similar names like “Side Door” and “Back Door.” You open Device Settings, change one, and it’s not the one that’s been bothering you.

The cost: The annoying door keeps chiming while a different door sits silent.

The fix: Slow down and read the sensor name carefully before you save. If you’re unsure which sensor is which, open that door and watch which one shows activity on your timeline.

Mistake 4: A Dead or Dying Sensor Battery

Why it happens: A weak battery can cause a sensor to behave oddly, including sending inconsistent signals to the Base Station.

The cost: Settings seem to ignore you, and the sensor acts unpredictable.

The fix: Put your system in Test Mode from the keypad (Menu → Primary PIN → Test Mode) and open the door. If the sensor doesn’t respond well, replace its battery. Entry sensors use one Duracell CR-2032 lithium 3V battery, and it lasts up to five years.

Mistake 5: Confusing the Doorbell Chime With the Entry Sensor Chime

Why it happens: If you own a SimpliSafe Video Doorbell Pro, it also relays a chime to the Base Station when someone rings it.

The cost: You turn off the entry sensor chime, but the doorbell chime keeps sounding, and you think your change didn’t work.

The fix: The doorbell chime is separate. Adjust it under Cameras → Camera Settings → your Video Doorbell Pro → Base Station Chime.

Mistake 6: Changes Not Syncing to the Base Station

Why it happens: A weak connection between your app and the Base Station can leave a saved setting stuck in limbo.

The cost: The app shows Off, but the Base Station never got the memo.

The fix: Confirm your Base Station has power and a solid connection. If a setting won’t stick, reset the Base Station by unplugging it, removing one battery for 60 seconds, then reassembling and powering it back on.

In short: save your changes, pick the right sensor, check the battery, and remember the doorbell chime is a separate setting.

Frequently Asked Questions

Can I turn off the chime for just one door?

Yes. The volume slider controls every sensor at once, but each sensor has its own behavior settings. Go to My System → Device Settings, pick the door you want, and adjust its Device Behaviors. Save your change, and that one door goes quiet while the rest keep chiming.

Will turning off the chime affect my alarm?

No, not at all. The chime is only a courtesy sound that plays while your system is disarmed. Your alarm still arms, detects entry, and sounds the siren exactly as before. Silencing the chime never weakens your security.

Why is my SimpliSafe still chiming after I turned it off?

The most common reason is a skipped Save button. Reopen the setting and confirm it saved. If it did, check that you’re not hearing a separate Video Doorbell Pro chime, and make sure you edited the correct sensor.

How do I change the chime volume instead of turning it off?

Follow the same path in the app, keypad, or web account. Instead of Off, choose Low, Medium, or High. This keeps the helpful alert while dialing the sound down to a level that won’t wake the house.

Does the chime work when the system is armed?

No. The SimpliSafe entry sensor chime only plays in Off mode. When your system is armed in Home or Away, opening a door starts the entry delay countdown or triggers the alarm instead.

Wrapping Up

Silencing that chime is quick once you know where to look.

Here’s what to hold onto. The entry sensor chime only plays when your system is disarmed. You can turn it off through the app (My System → Base Station Settings → Sound & Volume Settings), the keypad (Menu → Primary PIN → System Settings → Chime Volume), or your online account. Want just one door quiet? Use that sensor’s Device Behaviors. And always tap Save.

Do that, and your late-night kitchen trips stay peaceful — no waking the baby, no waking the house.

You’ve got this. Want to fine-tune the rest of your setup? Check out our guide on [related topic: customizing your SimpliSafe alarm sounds and voice prompts].